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Thread: Help on Transcoder addOn in WSE 4.0.1

  1. #1

    Default Help on Transcoder addOn in WSE 4.0.1

    Dear Wowza support

    I evaluation the wowza streaming engine (installed at 64bits linux) (should have 1 transcoder license), but seemed transcoder did not work. Would u help a look

    -sh-3.2$ head wowzastreamingengine_error.log
    #Version: 1.0
    #Start-Date: 2014-03-18 00:18:31 HKT
    #Software: Wowza Streaming Engine 4.0.1 build10615
    #Date: 2014-03-18

    -Try to generate the smil file

    -In Log

    WARN server comment - HTTPProviderMediaList.onHTTPRequest: MediaList not found: live2/_definst_/ngrp:live00.sdp_all


    -In test player


    INFO stream create live00.sdp_all -
    WARN server comment - HTTPStreamerSanJoseLiveIndex.indexPlaylist[live2/_definst_/ngrp:live00.sdp_all]: MediaList is empty.

    p.s. I can streaming successfully using below URL in mobile

  2. #2
    Join Date
    Jun 2011


    It does seem as though the Transcoded streams are not running.
    The best way to diagnose this is to open a ticket with Support.
    Send an email to and provide the following:

    - The URL reference to this forum post.
    - A ZIP file containing your conf/, logs/, transcoder/ and manager/logs folders. If you are not sure how to get this information please see this tutorial. Please do make sure you provide logs which show Wowza server starting.
    - If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream. If you are using a .stream file to start restreaming please provide this.


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