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Thread: Errors while playing

  1. #1
    Join Date
    Apr 2014
    Posts
    4

    Default Errors while playing

    Hello All,

    I am having some trouble play certain formats in wowza. I am trying to play the MPEG-DASH format but keep getting this error: The video could not be loaded, either because the server or network failed or because the format is not supported.

    Any help would be greatly appreciated.

  2. #2
    Join Date
    Apr 2014
    Posts
    4

    Default

    Or it will say playing and never will play

  3. #3
    Join Date
    Jun 2011
    Posts
    1,047

    Default

    Hi,
    Is this live or vod?
    Do you have a public link you can provide to your stream, so that we can observe this first hand?

    Daren

  4. #4
    Join Date
    Apr 2014
    Posts
    4

    Default

    Quote Originally Posted by daren_j View Post
    Hi,
    Is this live or vod?
    Do you have a public link you can provide to your stream, so that we can observe this first hand?

    Daren
    Its live. Sorry, I can't provide a link due to government restrictions.

  5. #5
    Join Date
    Dec 2007
    Posts
    22,013

    Default

    Hi,

    If this is still a problem, and you haven't already, open a support ticket by writing to support@wowza.com. First re-start Wowza, start the live stream and test playback, the zip up /conf folder and current access log showing re-start and tests to support@wowza.com

    Richard

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