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Thread: Not able to download playlist.m3u8 but can after Wowza restart

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  1. #1
    Join Date
    Jul 2010

    Default Not able to download playlist.m3u8 but can after Wowza restart

    We are not able to download playlist.m3u8, but after restarting Wowza it starts downloading.

    This is a random behaviour like some other application work but some does show is issue.

    Mostly after app folder restart it works but Wowza restart is ultimate resolution.

    We are using 3.6.4.

    Please guide.

  2. #2
    Join Date
    Jun 2012



    The playlist.m3u8 file is not available most probably because the HLS segmenter has stopped working. The HLS segmenter stops working when the stream is unpublished from your Wowza server.
    It is possible that during the application restart, the encoder stream is being published again and that's why the segmenter starts working and the playlist.m3u8 is available for download.

    The only way to know for sure is to take a look at your log files. Can you please send a ZIP archive containing your Wowza configuration and log files to so we can take a closer look.
    Please make sure to specify a reference to this forum post.


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