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Thread: MP4 file corrupt

  1. #1
    Join Date
    Dec 2013
    Posts
    6

    Default MP4 file corrupt

    We have a Wowza server on amazon. Last nights broadcast resulted in a corrupted MP4 files (all test streams (except 1) and the main event (1h:51m) wont play after download from FTP.

    We used identical setup last weekend in another broadcast, and that worked flawlessly. (Same Instance)

    We havent changed any settings on the wowza image used , except enabling recording.

    Edit: Change from last weekend; We are using 1 extra stream for input from remote camera (/fieldcam/) retriving that into WireCast and outputting to /livecf/


    What now?

    Bernt
    Last edited by Bernienor; 06-01-2014 at 01:31 AM.

  2. #2
    Join Date
    Jun 2012
    Posts
    723

    Default

    Hello,

    Can you please send open a ticket with the Wowza Support team by sending an email to support@wowza.com.
    Please send a ZIP archive containing your Wowza configuration and log folders ([wowza-install-dir]/conf/ and [wowza-install-dir]/logs/). Also describe your current setup and the problem you are facing.
    Please make sure that a Wowza server restart is visible in the logs and also the last night's stream publishing and the recording start. It would be useful to have the entire event in the captured logs.
    What is the recording option you are using. Are you recording one single large file? Are you creating multiple recordings limited by recording duration or recording file size?

    Zoran

  3. #3
    Join Date
    Dec 2013
    Posts
    6

    Default

    Quote Originally Posted by zoran_u View Post
    Hello,

    Can you please send open a ticket with the Wowza Support team by sending an email to support@wowza.com.
    Please send a ZIP archive containing your Wowza configuration and log folders ([wowza-install-dir]/conf/ and [wowza-install-dir]/logs/). Also describe your current setup and the problem you are facing.
    Please make sure that a Wowza server restart is visible in the logs and also the last night's stream publishing and the recording start. It would be useful to have the entire event in the captured logs.
    What is the recording option you are using. Are you recording one single large file? Are you creating multiple recordings limited by recording duration or recording file size?

    Zoran
    Thanks ! I'll send an email describing everything, attaching files needed.

    Best regards
    Bernt

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