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Thread: Atom size is invalid: 0 - only when we replace a file.

  1. #1
    Join Date
    May 2010
    Posts
    12

    Default Atom size is invalid: 0 - only when we replace a file.

    Howdy,

    We have an issue whenever we replace a file on our system. If we make a change to a file we replace the original so the link stays the same for the viewer. Each time we get the "QTUtils.parseQTMediaContainer: Atom size is invalid: 0" warning in the log and in the player it says it can't find the file. If we change the name of the file it plays perfectly. Any ideas?

    thanks,

    Scott

  2. #2
    Join Date
    Jul 2012
    Posts
    299

    Default

    Hi Scott,

    If you stop Wowza, replace/rename the file, and restart Wowza, does the file stream?

    Do you know if MediaCache is being used to retrieve the VOD asset from a web server (or other repository)?

    I'd like to see your logs covering more context on this issue. Can you post more log information?

    You may also open a new support ticket by sending an email to support@wowza.com. When responding, please include a copy of the following files as a .zip (or other archive):

    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/transcoder
    [install-dir]/manager/logs

    I look forward to hearing back from you.

    Regards,

    -Tim

  3. #3
    Join Date
    May 2010
    Posts
    12

    Default

    thanks Tim,

    I replied in a support email.

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