Hello,
We’ve received complaints from our customers using JW Player for delivery of HLS streams. Playback starts fine but after a period of time (anywhere from 15 minutes to a couple of hours), the player loses the active session to the edge server and initiates a new session for the subsequent chunk requests. Our wowza edge servers are load balanced and as a result, the new session ends up hitting a different edge. The new edge, having no knowledge of the chunks or the session id, rejects the session thus stopping playback. Is there anything that can be done on the server side to help resolve this issue? Have you received similar complaints from other wowza users? We’re running a Live Repeater Origin Edge configuration with both the Origin and the Edge running 3.6.4.01.
Thanks!