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Thread: connection troubles

  1. #1

    Default connection troubles

    Hello

    since a few weeks, more and more of my users have difficulties to connect to my webapp (flash based)
    i'm using a shotgun approach, trying to connect on ports 443, 80, 1935 with rtmp or rtmpt. the system connects to the first available channel. it was working perfectly since years, but since a few time it seems that more and more people have problems to get connected...i'm using both wowza 3.6 and wowza 4 servers. i don't think this is directly related to wowza, but did other people experience the same behavior recently ?

    for example i saw some really weird stuff on my customers computer: for example when typing in the address bar let's say http://mywowzaserver.com:443. with one browser (IE for instance) it was displaying the wowza version, with another browser (chrome and FF) it was displaying a "can't connect to this page blabla...". super strange...

    thank you !

  2. #2

    Default

    Hi there, can you please explain your setup in more detail?

    Are you using an origin-edge configuration? As this would cause issues using different Wowza versions in that setup.

    Thank you and we look forward to hearing back from you with more details.

    Salvadore

  3. #3

    Default

    hello and thank you for your reply
    this is not edge origin config...i've got several servers running differents wowzaversions, but they are all independant

  4. #4
    Join Date
    Sep 2011
    Posts
    1,933

    Default

    Hi,
    We can look at this in more detail if you ope a ticket by sending an email to support@wowza.com.
    Please include a ZIP file containing the following directories, a detailed description of the issue and a link to this thread for reference.
    [Wowza-Install]/conf/
    [Wowza-Install]/logs/
    [Wowza-Install]/transcoder/
    [Wowza-Install]/manager/logs/

    Please do make sure you provide logs which show Wowza server starting.

    If you are not sure how to get this information please see the following tutorial.
    How to create a compressed zip file in Windows, OS X, and Linux

    - If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream.
    - If you are using a .stream file to start re-streaming please provide this.
    - If you have a on demand stream you may be asked to provide access to the content you are using for further testing. At this stage it is not required.
    - If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration.

    Regards,
    Jason

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