Wowza Community

problem on transcode "Hit license limit for live stream transcoders"

Hello Support

I run wowza 4 for a month.

I use with Wirecast encoder to stream RTMP to wowza 4

Also use transcode license to transcode 1 rtmp stream to multiple bitrate.

What I encounted with every day I got error

“Hit license limit for live stream transcoders. Live stream transcoder is stopped”

I use only single stream running every day.

I don’t know what happened with wowza, and it has this error for a month.

Can anyone help me?

I also attached log for your analysis (by email)

Please help as soon as you can

Hello there.

What type of license are you running? If running a Trial License you are limited to 3 incoming streams, so one incoming stream and 2 Transcoded renditions would hit the limit.

If running a monthly license then please restart and publish one stream so that the issue occurs again. Then zip up the following folders and send them to support@wowza.com:

[install-dir]/conf

[install-dir]/logs

[install-dir]/transcoder

[install-dir]/manager/logs

Thank you,

Salvadore

I have a monthly licence and I’m limited to 3 incoming stream webrtc…