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Thread: Unexpected exception.: java.lang.OutOfMemoryError: Java heap space

  1. #1

    Default Unexpected exception.: java.lang.OutOfMemoryError: Java heap space

    Hello,

    We are using latest build of Wowza Streaming Engine (4.1.0.03) and Java version 1.7.0_51 (64 bit) on a Windows 2012 R2 server with 32GB or installed memory, and Wowza set to "Production Level". Until recently all worked fine, but last few days, I am getting the "java.lang.OutOfMemoryError: Java heap space" on a daily basis. The only thing changed lastly is that we started serving HD videos (2MB). An example link to such HD video: http://www.kolhalashon.com/new/Media...935&Video=True
    The server has 8 application setup, 2 live and 6 VOD. Only one of these application serves the HD videos.

    Please urgently help us since this effects many users.

    Thanks,
    Eyal.

  2. #2

    Default

    Hello,

    If you have not done so already I would advise you open a ticket with the support team. To do so please zip the following folders and send them, along with a link to this thread as a reference to support@wowza.com:
    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/transcoder
    [install-dir]/manager/logs


    Kind regards,

    Salvadore

  3. #3

    Default

    Just sent everything to support.

  4. #4

    Default

    Thank you for the update. The team should have you up and running shortly.

    Kind regards,

    Salvadore

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