Hi,
Please confirm that you’re able to play the stream using the nDVR functionality when using the HTTP Test Players in Wowza Streaming Engine Manager (WSEM).
I recommend creating a ticket by sending an email to support@wowza.com.
When creating a ticket, please ensure that you include a ZIP file containing the following directories and a link to this thread for reference.
[Wowza-Install]/conf/
[Wowza-Install]/logs/
[Wowza-Install]/transcoder/
[Wowza-Install]/manager/logs/
Please make sure you provide logs which show Wowza server starting.
If you are not sure how to get this information please see the following tutorial.
How to create a compressed zip file in Windows, OS X, and Linux
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If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream.
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If you are using a .stream file to start re-streaming please provide this.
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If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration.
Regards,
Jason