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Thread: Wowza Plus Pack - Unlimited Transcoder Channels not working?

  1. #1

    Default Wowza Plus Pack - Unlimited Transcoder Channels not working?

    Hi,

    just asking. I purchased the 295 $ Plus Pack in December which offered unlimited transcoder channels. Is it normal to see 1 Transcoder Channel in the invoice anyway? I applied the Plus Pack license on a monthly licensed server. Does it require a perpetual license?
    Last edited by flyersa; 02-09-2015 at 04:55 AM.

  2. #2
    Join Date
    Jun 2012
    Posts
    724

    Default

    Hello,

    If you are using a subscription type license key, you cannot add perpetual addon licenses. It is not possible to mix a Wowza Streaming Engine subscription license with premium addon perpetual licenses. The perpetual premium addon license can only be used with a Wowza Streaming Engine perpetual license.
    When using a WSE subscription license, the premium addons are also available. All you need to do is to enable them through the Wowza Manager GUI or through the XML configuration files. Please note that the usage of a premium addon, when running Wowza with a subscription license type, will be reflected on your monthly invoice.
    Please make sure to check the Premium AddOn Monthly Price Per Instance or Channel pricing graph.

    Zoran

  3. #3

    Default

    Hey,

    thank you for the reply, but i guess its stil a missunderstanding.

    When i purchased the AddOn it didnt say that it is for perpetual only. It said in the e-mail:

    Donít forget to add unlimited Transcoder to your Wowza Streaming Engine license by the end of the year. For a limited time, the Wowza AddOn Plus Pack is available for $295.
    
    Buy AddOn Plus Pack
    "your Wowza Streaming Engine license" not "Your perpetual license" So the "AddOn Plus Pack" is a perpetual addon license? Then i just wasted 295 $ :O

    My Problem is that the AddOn Plus Pack said it adds unlimited transcoder channels as example and now i get billed per channel anyway, while stil having the license applied. So what was the point of this Plus Pack if its not working.


    When i start up my server i also see this license log entries:

    2015-01-29 14:13:18 CET comment server INFO 200 - Server License Key: ENGM4-XXXXX-XXXXX-XXXXX-XXXXX-uxBuD - - - 0.457 - - - - - - - - - - - -
    2015-01-29 14:13:18 CET comment server INFO 200 - AddOn License Key: TRNU4-XXXXX-XXXXX-XXXXX-XXXXX-FRawU: Wowza Transcoder AddOn (unlimited) - - - 0.457 - - - - - - -
    2015-01-29 14:13:18 CET comment server INFO 200 - AddOn License Key: DVRA4-XXXXX-XXXXX-XXXXX-XXXXX-R64Bb: Wowza nDVR AddOn -
    2015-01-29 14:13:18 CET comment server INFO 200 - AddOn License Key: DRMA4-XXXXX-XXXXX-XXXXX-XXXXX-KeuhD: Wowza DRM AddOn

    So it even says unlimited. But i stil get billed per every transcoder channel i run, so i assume properly that something is wrong or not?


    Quote Originally Posted by zoran_u View Post
    Hello,

    If you are using a subscription type license key, you cannot add perpetual addon licenses. It is not possible to mix a Wowza Streaming Engine subscription license with premium addon perpetual licenses. The perpetual premium addon license can only be used with a Wowza Streaming Engine perpetual license.
    When using a WSE subscription license, the premium addons are also available. All you need to do is to enable them through the Wowza Manager GUI or through the XML configuration files. Please note that the usage of a premium addon, when running Wowza with a subscription license type, will be reflected on your monthly invoice.
    Please make sure to check the Premium AddOn Monthly Price Per Instance or Channel pricing graph.

    Zoran

  4. #4
    Join Date
    Jun 2012
    Posts
    724

    Default

    Hi,

    Thank you for the detailed description of the problem you are facing.
    Can you please open a ticket with our Billing department (by writing an email to billing@wowza.com) and explain this situation? I am sure that they will be able to help you with your licensing and billing concerns.
    I would also like to encourage you to send your suggestions and remarks about the text you found to be confusing, so that it can be improved and avoid the same confusion happening for other people as well.

    Zoran

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