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Thread: Null pointer exception at com.wowza.wms.stream.MediaStreamMap.removeDvrRecorder

  1. #1
    Join Date
    Feb 2014
    Posts
    15

    Default Null pointer exception at com.wowza.wms.stream.MediaStreamMap.removeDvrRecorder

    Hi,

    we are running Wowza on 5 live streams and getting these exceptions after several hours, after that wowza starts to have high CPU and the streaming is stuck.

    comment server ERROR 500 - DvrPacketHandler.handlePacket[live/_definst_/540dd643e4b0068600cb2eb1_900kbps_480x270.stream]: java.util.MissingFormatArgumentException: Format specifier 's'|
    at java.util.Formatter.format(Formatter.java:2487)|
    at java.util.Formatter.format(Formatter.java:2423)
    |at java.lang.String.format(String.java:2792)|
    at com.wowza.wms.dvr.DvrStreamStoreBase.createChunkArtifact(DvrStreamStoreBase.java:1333)|
    at com.wowza.wms.dvr.DvrStreamStoreBase.addOnMetadataChunk(DvrStreamStoreBase.java:1295)

    comment server ERROR 500 - IdleWorkerUtil: run.work : java.lang.NullPointerException|at com.wowza.wms.stream.MediaStreamMap.removeDvrRecorder(MediaStreamMap.java:2035)|
    at com.wowza.wms.stream.livedvr.LiveStreamDvrRecorderBase.checkTimeout(LiveStreamDvrRecorderBase.java:5 41)|
    at com.wowza.wms.stream.livedvr.LiveStreamDvrRecorderBase.onIdle(LiveStreamDvrRecorderBase.java:453)|
    at com.wowza.wms.util.IdleWorkerUtil.run(IdleWorkerUtil.java:111)|

    Please advise,
    Ofer

  2. #2

    Default

    Ofer, please open a support ticket by sending the following zipped folders to support@wowza.com:
    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/manager/logs


    This guide provides more details about opening support tickets:
    How to create a compressed zip file in Windows, OS X, and Linux

    Kind regards,

    Salvadore

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