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Thread: Wowza Monitoring not working since latest update

  1. #1

    Question Wowza Monitoring not working since latest update

    So I just executed a fresh install of Wowza 4.1.1 Build 13180 on Debian Linux and the Status section of the HOME page with the Connections Graph does not reflect any accurate information. It does not show a single connection, however under SERVER SERVER MONITORING -> it works, as well as application level monitoring. Why doesn't the front page monitor not work?

    Last edited by SETVproducer; 02-26-2015 at 05:42 PM.

  2. #2
    Join Date
    Dec 2014
    Posts
    141

    Default

    Hello,

    Please perform the following troubleshooting steps, and this should resolve your issue:

    1. Stop the Wowza Streaming Engine service.
    2. Delete all the files in [install-dir]/stats folder. These files would be re-generated once you have restarted the WSE service.
    3. Reset the timezone on your server. You can also try disabling the option to set time automatically (if it was originally set to enabled).
    4. Start up the WSE service again and login to the WSE manager.
    5. Test playback on one of your streams.

    You can use the test players on the Wowza website (http://www.wowza.com/testplayers) making sure to start up playback on several tabs to simulate multiple client requests.

    You may have to refresh your browser initially to see the updated chart.

    Regards,
    Mac

  3. #3

    Default

    Quote Originally Posted by mcray_h View Post
    Hello,

    Please perform the following troubleshooting steps, and this should resolve your issue:

    1. Stop the Wowza Streaming Engine service.
    2. Delete all the files in [install-dir]/stats folder. These files would be re-generated once you have restarted the WSE service.
    3. Reset the timezone on your server. You can also try disabling the option to set time automatically (if it was originally set to enabled).
    4. Start up the WSE service again and login to the WSE manager.
    5. Test playback on one of your streams.

    You can use the test players on the Wowza website (http://www.wowza.com/testplayers) making sure to start up playback on several tabs to simulate multiple client requests.

    You may have to refresh your browser initially to see the updated chart.

    Regards,
    Mac
    I tried as you suggested,however that didn't work...

  4. #4
    Join Date
    Jun 2011
    Posts
    1,037

    Default

    Hi,
    Try installing the latest update, details about updating are available here.

    Best regards,
    Daren

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