error in loadbalancerinterface

[system]

Hello

i have a edge origin config for low latency live, and yesterday we encountered a weird behavior, and at the time of the problem i noticed the following errors:

 LB XMLParser: xmlParse() Timed out reading from 'http://xxx.xx.xxx.xxx:1935/loadbalancerInterface?command=AAAAppzxHRe9ucZsGzcR8YATuikRanfXeDMv39HHPVNrBs0RwPVLMC93UI7KL3CI5yQXRDjaeGmj%250AjTgW1M5dVTpSWo0uTFW8%252FIG%252BU3trYC0mNY7uEWp313gzL9%252BuWGhtHoPU8ky4I45sjibk10iZ94zD%250AQi8zhBPW9fXt6MJhmQqMJQbvTPtPgfK9SKJPjNLvuJXkMQFPovR%252FOt0vFzVTUR9stQMqY5WyiIRc%250Aow%253D%253D': java.net.SocketTimeoutException: Read timed out|at java.net.SocketInputStream.socketRead0(Native Method)|at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)|at java.net.SocketInputStream.read(SocketInputStream.java:170)|at java.net.SocketInputStream.read(SocketInputStream.java:141)|at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)|

where http://xxx.xx.xxx.xxx:1935 is the origin IP (the error was displayed in the origin server as well)

on the edge server, had hundreds of this:

WARN    server  comment 2015-03-11      21:14:52        -       -       -       -       -       4293745.109     -       -       -       -       -       -       -       -       LiveMediaStreamReceiver.doWatchdog: streamTimeout[live/4906/1187805831]: Resetting connection: wowz://xxx.xx.xxx.xxx:1935/live/4906/1187805831

looks like a network issue, but can you provide some more infos about this kind of problem ?

thank you !

[Jason_Hilton]

Hi,

For common messages found in the wowzastreamingengine_error.log please see the article below.

How to troubleshoot error messages

Cause: The Wowza media server can’t connect to a MediaCaster stream. It could be a problem with the network or a problem with the source. For example, the camera was reached, but rejected the connection. The Wowza media server will keep trying to reconnect until the stream is available again.

In this case it looks like the edge server was not able to get the stream from the origin.

Regards,

Jason