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Thread: Restreaming from Akamai - periodic streamTimeout issue

  1. #1
    Join Date
    Apr 2015
    Posts
    2

    Default Restreaming from Akamai - periodic streamTimeout issue

    Hi,

    We are currently running Wowza streaming engine v4.1.2 under a testing license. We are testing it for live relaying of Akamai RTMP streams.

    We've set up a 'Stream File' to pull the Akamai RTMP stream URL (stream file called AKA.stream), then connected to this stream file using a liverepeater mediacaster type.

    Everything starts to work happily and I can pull the stream into a test player via the wowa relay RTMP URL. All is good.

    The issue we are struggling with is that, like clockwork, every 3 hours and 10(ish) minutes, the connection to the source Akamai RTMP stream URL resets, which causes players/applications connected to the wowza stream to disconnect. See below for example line from wowza error log (stream details masked with x):

    LiveMediaStreamReceiver.doWatchdog: streamTimeout[live/_definst_/xxxxxxxx]: Resetting connection: rtmp://xxxxxxxx

    I know that the source Akamai RTMP stream is stable and good because I have had the raw Akamai stream running directly in a test player for 7.5+ hours without a single rebuffer or disconnect.

    Does anyone have any insight as to why the wowza server would be resetting the connection to the source stream consistently like clockwork every 3 hours and 10(ish) minutes?

    Many thanks,
    Dan

  2. #2

    Default

    Hello there and welcome to the Wowza support forum.

    I think the best approach to resolve this issue would be to open a ticket with support.

    Please zip the following folders and send them to support@wowza.com
    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/manager/logs


    Also review this guide for other pertinent info that may help the support team with your issue:
    How to create a compressed zip file in Windows, OS X, and Linux

    Kind regards,

    Salvadore

  3. #3
    Join Date
    Apr 2015
    Posts
    2

    Default

    Thanks, I have done this.

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