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Thread: Intermittent transcoder group problem

  1. #1
    Join Date
    Dec 2014
    Posts
    4

    Default Intermittent transcoder group problem

    I am have a licensed wowza 4.1.2 with transcoder groups for _mobile and _all .
    I have RTMP livestreams named with hashes coming in, e.g f44f03e72224749eed3682ee4e90be5c
    Usually the transcoder groups works fine, but intermittently I get empty "playlist.m3u8" for the groups, and the wowza management gui shows ungrouped streams.
    When this failure happens it works perfectly fine to view the ungrouped streams (e.g _360 , _240 e.t.c).

    I have noticed that this happens quite frequently when the stream-names are re-used, I believe it also might happen after the stream has been running for a long time.
    Any ideas how to move on to solve this problem ?

  2. #2

    Default

    Hello there.

    For the quickest, most efficient troubleshooting I would suggest opening a ticket with support.

    To do so please zip the following folders and send them to support@wowza.com. Please also include a link to this thread as reference:
    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/transcoder
    [install-dir]/manager/logs


    Kind regards,

    Salvadore

  3. #3
    Join Date
    Sep 2011
    Posts
    1,933

    Default

    Hi,
    This will now be handled in the created ticket (125578).

    Regards,
    Jason

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