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Thread: RAM issue

  1. #1

    Default RAM issue

    Hi,

    we have on one of our servers,
    Wowza Streaming Engine 4 Monthly Edition 4.1.2 build13947
    the server is a 8 core Intel Xeon CPU E5-2609 @ 2.40GHz
    with 64 giga of RAM

    this server with the same configuration was live streaming some months to 5000 viewers. But at the moment with 400-800 viewers the RAM usage on the enginemanager shows 100% usage.

    This is causing disconnections with our viewers.
    What could be the issue?

    Thank you.

  2. #2

    Default

    Hello there.

    Without getting into all the details of your server config. I would suggest the best approach would be to open a ticket with support.

    To do so please zip the following folders and send them to support@wowza.com:
    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/transcoder
    [install-dir]/manager/logs


    Regards,

    Salvadore

  3. #3

    Default

    Thanks, I have emailed support.

  4. #4
    Join Date
    Jun 2011
    Posts
    1,037

    Default

    Hi,
    This is being handled in support ticket #128821

    Daren

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