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Thread: Wowza charged me extra

  1. #1
    Join Date
    Apr 2015
    Posts
    5

    Default Wowza charged me extra

    My bill for wowza is $65 a month they charged $65 extra how to contact wowza.

  2. #2

    Default

    Hello there.

    Did you happen to have two servers running Wowza at the same time? You will be charged for each "instance" of Wowza that is running.

    You can email billing@wowza.com with billing questions.

    Regards,

    Salvadore

  3. #3
    Join Date
    Apr 2015
    Posts
    5

    Default

    Quote Originally Posted by salvadore View Post
    Hello there.

    Did you happen to have two servers running Wowza at the same time? You will be charged for each "instance" of Wowza that is running.

    You can email billing@wowza.com with billing questions.

    Regards,

    Salvadore
    I had it running for 2 minutes as I was changing servers! I have contacted that email still no reply, I am very temped to dispute the payment hopefully wowza will reply.

  4. #4
    Join Date
    Apr 2015
    Posts
    5

    Default

    Been well over 36 hours and still no reply! I will wait for 12 more hours or I think I might as well have to dispute not happy with wowza support being lazy.

  5. #5

    Default

    Yesterday was a national holiday here in the US. I am sure they will be in contact with you shortly.

    Salvadore

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