Hi,
Please ensure the encoder is sending H.264 not X.264 and try other settings at the encoder side to see if this makes any difference.
If you’re still unable to get this working, please create a support ticket by sending an email to support@wowza.com.
When creating a ticket, please include a ZIP file containing the following directories for analysis:
[Wowza-Install]/conf/
[Wowza-Install]/logs/
Please make sure you provide logs which show Wowza server starting.
If you are not sure how to get this information please see the following tutorial.
How to create a compressed zip file in Windows, OS X, and Linux
As you have a live stream please outline the encoding settings that you’ve tried for the stream.
Regards,
Jason