Hello,
If you look at your [install-dir]/logs/wowzastreamingengine_access.log & wowzastreamingengine_error.log files do you see any ERROR messages when trying to play these files? It could be the instance type used. The T1/T2 instances are best suited for bursty CPU utilization. You may want to try on a m3.medium or larger instance type and see if you have the same issue.
Best regards,
Andrew
Hi Andrew,
Thank you for your advice.
I’ve upgraded the server to a medium instance but still no luck. I have also checked the error log. One thing I notice is that before the stream for the large videos disconnects we get this comment:
LiveStreamPacketizerCupertino.handlePacket[live/definst/xxxx]: Video codec:SPARK isCompatible:false
MediaStreamMap.removeLiveStreamPacketizer[live/definst/xxxx]: Destroy live stream packetizer: sanjosestreamingpacketizer
Do you know what they mean?
Thanks,
Don