It's been over a week since I used the cancel form in my account with no response from Wowza.
I emailed billing and received no response.
I called the phone number and left a message with billing earlier this week with no response.
I run a small site and was paying for the monthly subscription but it simply wasn't being used much (I have disabled the engine on my server) and I can't afford to throw away money each month and pretty pissed off with wowza at this point. I had to add Paypal to my account to remove my credit card and then cancel the payment authorization via Paypal so you won't bill me again for next month. Absolutely ridiculous.
Is this another case where a company gets big and forgets about customer service with it's smallest customers?