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Thread: Cancelling Wowza Streaming Engine Monthly Subscription

  1. Thumbs down Cancelling Wowza Streaming Engine Monthly Subscription

    It's been over a week since I used the cancel form in my account with no response from Wowza.

    I emailed billing and received no response.

    I called the phone number and left a message with billing earlier this week with no response.

    I run a small site and was paying for the monthly subscription but it simply wasn't being used much (I have disabled the engine on my server) and I can't afford to throw away money each month and pretty pissed off with wowza at this point. I had to add Paypal to my account to remove my credit card and then cancel the payment authorization via Paypal so you won't bill me again for next month. Absolutely ridiculous.

    Is this another case where a company gets big and forgets about customer service with it's smallest customers?

  2. #2
    Join Date
    Jan 2015



    We do apologize that your cancellation request has not yet been resolved. I have created a separate support request to follow-up with our Billing team, and I have also flagged them to prioritize it. Do refer to ticket #150437 for further information on your cancellation request.

    We continually strive to do our utmost to look after all of our users' concerns and requirements in the most expedient way possible, and we always welcome user feedback. Do expect a response from our Billing team on your request soon.


  3. Default

    Thank you Michelle.

    I have found an issue sending email to you guys and it appears your email provider is blocking my domain for some reason (could be adult content related). I am not on any blacklists and followed the instructions on the NDR I received. So that explains the no response to the email I sent to billing.

    Feel free to delete this topic. I just wanted a response.


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