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Thread: Active stream but blank/empty video

  1. #1

    Default Active stream but blank/empty video

    I am getting an active incoming stream (Multicast) but when I try and record this stream or play this stream using test player it plays a blank video. However, under network connections (monitoring tab) I can see that there is data being transmitted.

    Kindly help on what the issue could be.

  2. #2

    Default

    Hi,

    Can you please open a support ticket by sending an email to support@wowza.com and describe the issue you are encountering. Also make sure to attach a copy of the following folders as a .zip (or other archive):
    [wowza-install-dir]/conf
    [wowza-install-dir]/logs
    [wowza-install-dir]/transcoder
    [wowza-install-dir]/manager/logs

    We would like to take closer look at your configuration and log files and try to understand what could be the reason for this behavior.
    Make sure to add a reference to this forum post in your ticket.

    Regards,

    Salvadore

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