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Thread: Please validate that your are using the correct license key

  1. #1
    Join Date
    May 2015
    Posts
    2

    Default Please validate that your are using the correct license key

    Dear Support

    Today I changed my ip server from xxx.xxx.xxx.xxx tp yyy.yyy.yyy.yyy and when I started service not run.
    In log file showed

    The Wowza Media Systems Software licensing system has determined that your license key is not valid. Please validate that your are using the correct license key. If this problem persists, please visit http://www.wowza.com/subscriptionsupport.php for up to date information.

    How did I Do?

    Best Regards
    Ken

  2. #2

    Default

    Hi Ken,

    It's likely that the server is now unable to reach the Wowza license validation servers. Please follow the steps in the following article to ensure connectivity to these servers.

    Troubleshooting Wowza Streaming Engine Licensing Errors

    Best regards,
    Andrew

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