Dynamically changing vod with JWPlayer 5

[Diana_Garcia]

I started testing with the new JWPlayer 7 using these pages as documentation:

https://support.jwplayer.com/customer/portal/articles/1430358-using-rtmp-streaming

https://www.wowza.com/docs/how-to-use-jw-player-with-wowza-streaming-engine

But we decided to stay with JWPlayer 5 for the time being and everything works correctly but the “static playlist” we have on our site. We have something similar to this

https://support.jwplayer.com/customer/portal/articles/1480872-example-creating-an-html-playlist

But when calling jwplayer().load(filename); it gives an error: “Video not found or access denied: {video-address}”

It works correctly with the same video without Wowza, or with Wowza when I setup the player with the same address. It just doesn’t work when using jwplayer().load() and Wowza

Any suggestions?

[Jermaine_Hemby]

Hello!

Thanks for contacting Wowza Forums!

Unfortunately, JWPlayer 5 is not supported by JWPlayer anymore and we have updated our documents to align with JWPlayer and there upgrades.

Regarding the error, the message indicates a denial of access, so there may be a permission issue of some sort or a port issue with Wowza and it retrieving the content. Have you checked your error logs on Wowza to see if anything stands out? If you can post some lines of the errors here, we might can determine what the issue is.

You can also open a ticket HERE and we can assist there also.

Regards,

Jermaine