Transcoder not enable but billed
Few days ago, I received my WSE license fee, I noticed that a transcoder fee was added to my bill.
Now, I have never used transcoder addon, also I have no idea how to use that. I also checked my app instances at WSE and all shows transcoder not enable.
Only different thing I did last month was to publish a live stream to facebook. That count as transcoder service?
How could I check if transcoder was used at my wse ( again, I didnt activate that and I dont know how to use it )
Thanks in advance for any help
Thanks for your reply alex.
Billing team already replied my ticket. But I have some doubts about how encoding works, for example:
1.) Publish a live stream to facebook. That count as transcoder service?
2.) How could I check if transcoder was used at my wse ( again, I didnt activate that and I dont know how to use it )
Best
