• SEARCH
  • DOWNLOADS
  • MY ACCOUNT
  • Buy (0)
  • CONTACT
  • Free Trial
Wowza Logo
  • PRODUCTS
  • DEVELOPER
  • SOLUTIONS
  • PRICING
  • RESOURCES
  • SUPPORT
  • My Account
  • Buy (0)
  • SEARCH
  • Ask a question
  • Forums
    • Wowza ClearCaster
    • Wowza Streaming Engine
    • Wowza Streaming Cloud
    • Wowza Player
    • Wowza GoCoder SDK
    • Wowza Developer Dojo
    • Topics
    • Questions
    • Articles
    • Users
    • Badges
  • Sign in
  • Community Home /
  • Wowza Streaming Engine /
  • Wowza Transcoder /
avatar image
Question by eduardo espinoza suarez · Mar 03, 2017 at 10:48 PM · transcoderbilling

Transcoder not enable but billed

Few days ago, I received my WSE license fee, I noticed that a transcoder fee was added to my bill.

Now, I have never used transcoder addon, also I have no idea how to use that. I also checked my app instances at WSE and all shows transcoder not enable.

Only different thing I did last month was to publish a live stream to facebook. That count as transcoder service?

How could I check if transcoder was used at my wse ( again, I didnt activate that and I dont know how to use it )

Thanks in advance for any help

Comment

People who like this

0 Show 0
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

2 Replies

· Add your reply
  • Sort: 
avatar image

Answer by Alex C · Mar 04, 2017 at 03:22 AM

Hello,

Please open a new support ticket so our billing team can assist you.

Regards,

Alex

Comment

People who like this

0 Show 0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by eduardo espinoza suarez · Mar 05, 2017 at 12:27 AM

Thanks for your reply alex.

Billing team already replied my ticket. But I have some doubts about how encoding works, for example:

1.) Publish a live stream to facebook. That count as transcoder service?

2.) How could I check if transcoder was used at my wse ( again, I didnt activate that and I dont know how to use it )

Best

Comment

People who like this

0 Show 0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Your answer

Hint: You can notify a user about this post by typing @username

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Follow this Question

Answers Answers and Comments

1 Person is following this question.

avatar image

Related Questions

Wowza 4.7, NVIDIA NVENC and CUDA problems with only 1 transcoded stream 1 Answer

Transcoding with GPU usages 100% cpu 0 Answers

Trancode depending on the input 1 Answer

Is still not available transcoder on macOS high sierra? 0 Answers

Use Of Variables In Transcoder Templates 0 Answers

Hot Topics
  • AWS Hosting
  • Mobile SDK
  • Deployment Options
  • Load Balancing
  • Content Security
Product Sign-in
  • Wowza Streaming Cloud
  • Wowza Player
Under the Hood
  • Developer Tools
  • Wowza System Status
  • Test Players
  • Developer IDE
Resellers
  • Find a Reseller
  • Reseller Portal
  • Become a Reseller
Company
  • About Us
  • Blog
  • News
  • Events
  • Careers
  • Customers
  • Partners
  • Contact Us
Stay Connected
Get Monthly Newsletter
Select a Language
  • English
    • English
    • Español
    • 日本語
    • 한국어
    • हिन्दी भाषा
    • 中文
    • русский язык

© 2005–2019 Wowza Media Systems, LLC. All rights reserved.   Terms | Privacy | Trademarks | Legal


Enterprise
Social Q&A

  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Create an article
  • Forums
  • Wowza ClearCaster
  • Wowza Streaming Engine
  • Wowza Streaming Cloud
  • Wowza Player
  • Wowza GoCoder SDK
  • Wowza Developer Dojo
  • Explore
  • Topics
  • Questions
  • Articles
  • Users
  • Badges