Wowza Verision 4.7.1 Memory/File Handle Leak?

Heinz_Lechner · September 9, 2020, 8:15pm

Hi!

We Use Wowza Streaming Engine for VOD with Wowza Media Cache

Since we did the upgrade to 4.7.1 we see the following problem:

When performing VOD Files under high load the Server suddeny cant access the Media Cache Source.

I have to disable/enable the network Adapter, after that the Media Cache Source is available.

This error does never appear with version 4.3.0 (Im running this Version on a second Server it has the same load)

We monitored the open file handles of the Java process, it seems they constantly increase

How can we overcome this?

Regards robert

Jermaine_Hemby · September 9, 2020, 9:56pm

Hello

Thanks for contacting the Wowza Community!

I suggest opening a ticket HERE and providing the following information when submitting:

Your logs in a .zip file, located here: [install-dir]/logs
Your conf folder in a .zip file, located here: [install-dir]/conf
Helpful Article on creating a .zip file: https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux

Hope this helps.

Regards,

Jermaine

Wowza Community