• SEARCH
  • DOWNLOADS
  • MY ACCOUNT
  • Buy (0)
  • CONTACT
  • Free Trial
Wowza Logo
  • PRODUCTS
  • DEVELOPER
  • SOLUTIONS
  • PRICING
  • RESOURCES
  • SUPPORT
  • My Account
  • Buy (0)
  • SEARCH
  • Ask a question
  • Forums
    • Wowza ClearCaster Pro
    • Wowza Streaming Engine
    • Wowza Streaming Cloud
    • Wowza Player
    • Wowza GoCoder SDK
    • Wowza Developer Dojo
    • Topics
    • Questions
    • Articles
    • Users
    • Badges
  • Sign in
  • Community Home /
  • Wowza Streaming Engine /
  • Live Streaming and Encoders /
avatar image
Question by vlad heger · Feb 17, 2014 at 11:30 AM · live streaming and encoders

iOS live streaming disconnects right away other devices are fine

We have a new issue on our 3.6.4 build of Wowza.

Live stream playback is not working in iOS while the streams work just fine on the website for other devices and desktops.

We have 19 channels but only half don't work. We have two identical sever builds on linux and the channels on one server work with iOS just fine also.

It was working until a few days ago. Initially a wowza services restart fixed the issue and a stream reset on our edge EC2 servers.

However now no resets or reboots are solving the issue. We have tried rebooting encoder and all servers in our work flow.

We have compared server configurations and both are identical so far with one working and the other not.

There are two errors when i say they are not working.

In one case the channel will play for a few seconds of cached media and then display a "could not play movie" error.

In the other cases the channel will never load and display " this operation could not be performed"

Again it was all working a few days ago. We have seen some growth over the last week. We cant think of anything that would trigger this outage.

Anyone with ideas?
Comment

People who like this

0 Show 0
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

1 Reply

· Add your reply
  • Sort: 
avatar image

Answer by sal jefferson · Feb 17, 2014 at 01:56 PM

Can you describe the stream settings?

1: Video and Audio codec?

2: Frame Rate

3: Bitrate

4: Keyframe interval(GOP length)

For iOS devices, video should be H264, audio should be ACC. If mp3 then the settings should be 44100Hz, 128kbs.

Profile should be set to "baseline". A GOP length of 2 seconds is recommended.

You can look at this chart to see what frame size to use based on fps.

Salvadore
Comment

People who like this

0 Show 0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Your answer

Hint: You can notify a user about this post by typing @username

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Follow this Question

Answers Answers and Comments

1 Person is following this question.

avatar image

Related Questions

Need help to play live stereo G711 audio by Wowza Streaming Engine 1 Answer

Can we live encode a webcam from a webpage, without installing an application? 2 Answers

HLS on Smart TV 5 Answers

HTTPTranscoderThumbnail password protection 1 Answer

custom rtsp authentication module 1 Answer

Hot Topics
  • Streaming Protocols
  • Wowza SDKs
  • AWS Hosting
  • Deployment Options
  • Load Balancing
  • Content Security
Product Sign-in
  • Wowza Streaming Cloud
  • Wowza Player
Under the Hood
  • Developer Tools
  • Wowza System Status
  • Test Players
  • Developer IDE
Partners
  • Partners Overview
  • Find a Reseller
  • Channel Partner Program
  • OEM Program
  • Wowza Reseller Portal
Company
  • About Us
  • Blog
  • News
  • Events
  • Careers
  • Customers
  • Contact Us
Stay Connected
Sign Up for Our Blog
Select a Language
  • English
    • English
    • Español
    • 日本語
    • 한국어
    • हिन्दी भाषा
    • 中文
    • русский язык

© 2005–2019 Wowza Media Systems, LLC. All rights reserved.   Terms | Privacy | Trademarks | Legal


Enterprise
Social Q&A

  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Create an article
  • Forums
  • Wowza ClearCaster Pro
  • Wowza Streaming Engine
  • Wowza Streaming Cloud
  • Wowza Player
  • Wowza GoCoder SDK
  • Wowza Developer Dojo
  • Explore
  • Topics
  • Questions
  • Articles
  • Users
  • Badges