• SEARCH
  • DOWNLOADS
  • MY ACCOUNT
  • Buy (0)
  • CONTACT
  • Free Trial
Wowza Logo
  • PRODUCTS
  • DEVELOPER
  • SOLUTIONS
  • PRICING
  • RESOURCES
  • SUPPORT
  • My Account
  • Buy (0)
  • SEARCH
  • Ask a question
  • Forums
    • Wowza ClearCaster Pro
    • Wowza Streaming Engine
    • Wowza Streaming Cloud
    • Wowza Player
    • Wowza GoCoder SDK
    • Wowza Developer Dojo
    • Topics
    • Questions
    • Articles
    • Users
    • Badges
  • Sign in
  • Community Home /
  • Wowza Streaming Engine /
  • Wowza nDVR /
avatar image
Question by Alex Lynch · Jul 25 at 02:52 PM · wowza ndvr

nDVR conversion to MP4 failing

Hi,

I am trying to convert a single nDVR store using the REST API both with and without start/end parameters. When I query DVR converter status shortly after submitting the request, the state is SUCCESSFUL, but the result is a 160 byte file called <stream name>.partial.mp4. Here's what the converter status looks like:

{ "serverName": "_defaultServer_", "dvrStoreName": "CBS1HD_512.stream.21", "DvrConverterStore": { "dvrStoreName": "CBS1HD_512.stream.21", "audioAvailable": true, "videoAvailable": true, "isLive": false, "dvrStartTime": 20483412, "dvrEndTime": 22307100, "duration": 1823688, "utcStart": 1564001665995, "utcEnd": 1564003489671, "outputFilename": null, "conversionStatus": { "storeName": "CBS1HD_512.stream.21", "fileName": "/usr/local/WowzaStreamingEngine/content/CBS1HD_512.stream.21.partial.mp4", "state": "SUCCESSFUL", "statusCode": "NONE", "errorStrings": [], "startTime": 1563995848811, "endTime": 1563995849020, "duration": 209, "currentChunk": 0, "chunkCount": 887, "fileSize": 0, "fileDuration": 0 } }}

I looked at the access and error logs and didn't see anything indicating a problem.

Any ideas?

Thanks,

Alex.

Comment

People who like this

0 Show 0
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

1 Reply

· Add your reply
  • Sort: 
avatar image

Answer by Rose Power-Wowza Community Manager · Jul 25 at 11:24 PM

Hi @Alex Lynch that is odd behavior. Our engineers would like you to submit a support ticket so they can try and replicate the issue with it storing that small partial file. They'd like to take a closer look. Sorry we just can't tell without full access to your config.

https://www.wowza.com/support/open-ticket

Comment

People who like this

0 Show 0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Your answer

Hint: You can notify a user about this post by typing @username

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Follow this Question

Answers Answers and Comments

3 People are following this question.

avatar image avatar image avatar image

Related Questions

DVR recording a streaming coming from CDN 2 Answers

DVR Chunk Target Duration / Chunk Limit 1 Answer

Wowza nDVR UTC Time based Playlist Request API 1 Answer

Uploading and serving Wowza DVR content from AWS S3. 1 Answer

JW Player and nDVR 2 Answers

Hot Topics
  • Streaming Protocols
  • Wowza SDKs
  • AWS Hosting
  • Deployment Options
  • Load Balancing
  • Content Security
Product Sign-in
  • Wowza Streaming Cloud
  • Wowza Player
Under the Hood
  • Developer Tools
  • Wowza System Status
  • Test Players
  • Developer IDE
Partners
  • Partners Overview
  • Find a Reseller
  • Channel Partner Program
  • OEM Program
  • Wowza Reseller Portal
Company
  • About Us
  • Blog
  • News
  • Events
  • Careers
  • Customers
  • Contact Us
Stay Connected
Sign Up for Our Blog
Select a Language
  • English
    • English
    • Español
    • 日本語
    • 한국어
    • हिन्दी भाषा
    • 中文
    • русский язык

© 2005–2019 Wowza Media Systems, LLC. All rights reserved.   Terms | Privacy | Trademarks | Legal


Enterprise
Social Q&A

  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Create an article
  • Forums
  • Wowza ClearCaster Pro
  • Wowza Streaming Engine
  • Wowza Streaming Cloud
  • Wowza Player
  • Wowza GoCoder SDK
  • Wowza Developer Dojo
  • Explore
  • Topics
  • Questions
  • Articles
  • Users
  • Badges