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Thread: Video plays in Chrome, but not IE

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  1. #1
    Join Date
    Aug 2012
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    9

    Default Video plays in Chrome, but not IE

    Nothing has changed over the last few months and things were working great. It seems today that when a user clicks a link to a video we set up in chrome, it plays fine..but when we try in different versions of IE, we get "We are unable to connect to the content you've requested. We apologize for the inconvenience" message. Can someone please let me know what/where I can check for a problem?

  2. #2
    Join Date
    Dec 2007
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    21,962

    Default

    What player are using? What log messages correspond with playback that does not work? Do you have a link to this player? If you do not want to post here, open a ticket by writing to support@wowza.com

    Include a link to this thread for reference.

    Richard

  3. #3
    Join Date
    Aug 2012
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    9

    Default Video plays in Chrome, but not IE

    Hey Richard,

    Flash Player is opened in the browser when the link is clicked. Here is the log:

    2013-06-28 14:18:11 EDT app-start application INFO 200 _definst_ vod/_definst_ - - - 14032.233 - - - - - - - - - - - - - - - - - - - - - - - - -
    2013-06-28 14:18:11 EDT connect sanjose INFO 200 554508304 - _defaultVHost_ vod _definst_ 0.047 199.235.X.X 1935 http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m 199.235.X.X http (sanjose) - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) 554508304 0 0 - 0 - - Jun192013.mp4 - - - - - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m -
    2013-06-28 14:18:11 EDT create stream INFO 200 Jun192013.mp4 - _defaultVHost_ vod _definst_ 0.0 199.235.X.X 1935 http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m 199.235.X.X http (sanjose) - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) 554508304 0 0 1 0 0 0 Jun192013.mp4 - - - - - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m -
    2013-06-28 14:18:11 EDT comment server WARN 404 Jun192013.mp4 MediaReaderH264.open[1]: java.io.FileNotFoundException: D:\Wowza\content\ Jun192013.mp4 (The system cannot find the file specified) - - - 0.063 - - - - - - - - - - - - - - - - - - - - - - - - -
    2013-06-28 14:18:11 EDT comment server ERROR 500 - MediaReaderH264SanJose.indexFile:java.lang.NullPointerException - - - 0.063 - - - - - - - - - - - - - -

    The code used in the link to run the video:

    <object width="720" height="480"> <param name="movie" value="http://fpdownload.adobe.com/strobe/FlashMediaPlayback_101.swf"></param><param name="flashvars" value="src=http%3A%2F%2F199.235.X.X%3A1935%2Fvod%2Fmp4%3AJun192013.mp4%2Fmanifest.f4m&poster=http%3A %2F%2F199.235.X.X%2Fboard-logo.png"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://fpdownload.adobe.com/strobe/FlashMediaPlayback_101.swf" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="780" height="480" flashvars="src=http%3A%2F%2F199.235.X.X%3A1935%2Fvod%2Fmp4%3A Jun192013.mp4%2Fmanifest.f4m&poster=http%3A%2F%2F199.235.X.X%2Fboard-logo.png"></embed></object>

    Again, works fine in Chrome, just not in IE

  4. #4
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    I think you have a space before the stream name that is causing this. I see it in the url and in FileNotFoundException message

    http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m
    
    java.io.FileNotFoundException: D:\Wowza\content\ Jun192013.mp4
    Maybe IE is stripping this space where Chrome is not

    Richard

  5. #5
    Join Date
    Aug 2012
    Posts
    9

    Default

    I cannot seem to get rid of that space...the odd thing is there is another video that works in IE..checking to see if a space is in that log.
    Last edited by andreww; 06-28-2013 at 12:36 PM.

  6. #6
    Join Date
    Aug 2012
    Posts
    9

    Default

    Thats what it was. People were changing the names and must have altered the format. Thanks very much Richard!

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