Results 1 to 9 of 9

Thread: Upgrade Files

  1. #1

    Default Upgrade Files

    "License holders may log in or creating an account on Wowza.com and find available updates on the Downloads tab of Account Management."

    I don't see a downloads tab anywhere on my account management. The only downloads thing I can find is the main downloads page with the main initial setup files.

  2. #2
    Join Date
    Sep 2011
    Posts
    1,931

    Default

    Hi,
    This is most likely due to you not having a valid paid for license or could be because you're not one of the 5 primary account holders.
    If you're a primary account holder and have Wowza Streaming Engine 4 key the "Mydownload" tab should be visible to you.

    Edited:
    You may have to log out and then log back in to see if this appears.
    If not please ensure you do a "shift-reload" of the page to see if this helps.

    The Wowza Streaming Engine 4 key must be associated with the same account which the key is assigned to.

    Jason
    Last edited by JasonH; 02-21-2014 at 10:43 AM.

  3. #3

    Default

    Quote Originally Posted by JasonH View Post
    Hi,
    This is most likely due to you not having a valid paid for license or could be because you're not one of the 5 primary account holders.
    If you're a primary account holder and have a Monthly or Perpetual license key the "Mydownload" tab should be visible to you.

    Jason
    I'm logged in under the primary account holder's account. I have a monthly subscription and can see my invoices and payment options. I also have a version 4 key already.

  4. #4

    Default

    The account is mike@appnet.com

  5. #5
    Join Date
    Sep 2011
    Posts
    1,931

    Default

    Hi,
    I've updated/edited the post above so that it's more accurate.

    When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key.
    Did you use a different email address when requesting the Wowza Streaming Engine 4 key?

    Jason

  6. #6

    Default

    Quote Originally Posted by JasonH View Post
    Hi,
    I've updated/edited the post above so that it's more accurate.

    When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key.
    Did you use a different email address when requesting the Wowza Streaming Engine 4 key?

    Jason
    The mike@appnet.com is my boss's and is the main account. Mine is kenny@appnet.com and isn't associated with any other account from what I can tell. Can somebody email me at kenny@appnet.com to get this cleared up? I was given a key but it's pretty obvious that it was not given out correctly.

  7. #7
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    Kenny,

    Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to support@wowza.com

    Richard

  8. #8

    Default

    Quote Originally Posted by rrlanham View Post
    Kenny,

    Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to support@wowza.com

    Richard
    I just sent an email this morning.

  9. #9

    Default

    Haven't heard anything in two days. Wowza support has been pretty subpar over the past few weeks.

Similar Threads

  1. Upgrade & tuning; Log files maintenance; Pause, rewind deleting of live cached files
    By franklyn in forum Wowza Streaming Engine functionality
    Replies: 1
    Last Post: 07-22-2013, 10:45 AM
  2. how to play .flv files instead of .mp4 files in wowza from flash player
    By malarprathap in forum Video On Demand Streaming Discussion
    Replies: 1
    Last Post: 08-07-2012, 04:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •