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Thread: Wowza stop responding

  1. #1
    Join Date
    Oct 2013
    Posts
    2

    Default Wowza stop responding

    I never had a problem before every two hours Wowza stopped responding as soon as the memory reached the 8GB and the CPU usage is at 60%,
    before reached the 8GB of memory CPU responding fine only 10% and we need to restart Wowza because it stopped responding below the log error

    set _EXECJAVA=java
    set JAVA_OPTS=-Xmx8000M
    we also try to lower to Xmx6000M
    the server has 24GBRam 2 processors 64bit operator system




    java.lang.OutOfMemoryError: Java heap space
    at java.nio.HeapByteBuffer.<init>(HeapByteBuffer.java:57)
    at java.nio.ByteBuffer.allocate(ByteBuffer.java:331)
    at org.apache.mina.common.SimpleByteBufferAllocator.allocate(SimpleByteBufferAllocator.java:50)
    at org.apache.mina.common.ByteBuffer.allocate(ByteBuffer.java:219)
    at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:282)
    at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:267)
    at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$600(SocketIoProcessor.java:40)
    at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:800)
    at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:43)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:744)

    Any Help will be great

    Thank you

  2. #2
    Join Date
    Jun 2012
    Posts
    723

    Default

    Hello,

    We would like to take a look at your Wowza logs and configuration files in order to get an idea what is happening on your server that would cause the memory to run out.
    Can you please open a support ticket and send a ZIP archive containing your Wowza conf/, logs and bin/ folder to support@wowza.com. Please mention this forum post in your support ticket.

    Zoran

  3. #3
    Join Date
    Sep 2012
    Posts
    4

    Default

    guys, could you please shed the light on root cause what you had, having same issue.

  4. #4
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    If you haven't already, follow Zoran's suggestion to open a support ticket.

    Richard

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