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Thread: VLC > live > h264+acc > no audio after run for 1 day

  1. #1
    Join Date
    Apr 2014
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    5

    Exclamation VLC > live > h264+acc > no audio after run for 1 day

    hi,,

    im using
    wowza 4
    vlc encoder as UDP video:h264 audio:acc

    after let's it live for 1 day

    i found there is no audio, check in VLC as player it show audio codec undefined

    to solve, just reboot wowza 4, not encoder then sound come back

    this same parameters & environments have no problem with wowza 3.x

    please help

    best regards
    tats

  2. #2
    Join Date
    Jul 2012
    Posts
    302

    Default

    Hello Tats,

    In order to proceed, we need to have a look at your configuration and log files. Please open a support request by sending an email to support@wowza.com. Include a reference to this post (URL) along with a copy of the following files as a .zip (or other archive):

    [install-dir]/conf
    [install-dir]/logs
    [install-dir]/transcoder
    [install-dir]/manager/logs

    Thank you,

    -Tim

  3. #3
    Join Date
    Apr 2014
    Posts
    5

    Default

    link above is for logs in 4 folders

    please help

    tats

  4. #4
    Join Date
    Dec 2007
    Posts
    22,013

    Default

    Hi,

    I deleted the post with link to your files, because it is not a good idea. We can look at what you sent, but meanwhile you might also open a ticket by writing to support@wowza.com. Include a link to this thread.

    Richard

  5. #5
    Join Date
    Dec 2007
    Posts
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    What I see in the log file indicates a network problem affecting all your streams. The MediaCasterStreamValidator is trying to re-start them repeatedly. It's been happening for quite a while, this line shows that Wowza is on its 4616th try to start 07.stream

    RTPMediaCaster.Reconnector[1216752693:live/_definst_:07.stream]: start: 4616

    This log file starts in that state, with reconnect attempts already over 1000.

    Were these streams working when they were started?

    These streams would not be playable at all, and there is only one attempt to playback shown in the logs.

    Richard

  6. #6
    Join Date
    Apr 2014
    Posts
    5

    Default

    hi,

    there are no encoders for some stream setting, i have righnow delete stream settings which has no encoder yet already

    but still there is the same problem


    streams working perfect when they were started, but after about 1 day, there is no audio but video still playing ok


    i test direct stream to encoder, video/audio both OK


    tats

  7. #7
    Join Date
    Dec 2007
    Posts
    22,013

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    tats,

    We would have to take a closer look, get those files and a ticket to look further. A log file that showed the time period from start of audio and video past the point where it becomes video only would be necessary. My guess is there was some network problem, that stream came back without audio for long enough that Wowza only recognized video in the stream, and started packetizing video only.

    Richard

  8. #8
    Join Date
    Apr 2014
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    Quote Originally Posted by rrlanham View Post
    tats,

    We would have to take a closer look, get those files and a ticket to look further. A log file that showed the time period from start of audio and video past the point where it becomes video only would be necessary. My guess is there was some network problem, that stream came back without audio for long enough that Wowza only recognized video in the stream, and started packetizing video only.

    Richard


    hi Richard,

    now we just restart wowza service to get both video and audio back,

    then i think if stream from encoder has problem with audio, only restart wowza will not solve this,

    what is your idea,

    i send new log to wowza support email, and also i will test to restart encoder only to see if audio is back or not


    thank you

    tats

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