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Thread: I need help!! Hls error

  1. #1
    Join Date
    Jan 2012

    Default I need help!! Hls error

    Hi i use WOWZA about 1 years. All was works fine. But now i see that often any one of my channels has a strob motions and triple sound... in log i see error like this :

    INFO server comment - LiveStreamPacketizerCupertino.endChunkTS[liveedge/_definst_/]: Add chunk: id:8 mode:TS[H264,AAC] a/v/k:4/6/1 duration:0
    ERROR server comment - LiveStreamPacketizerCupertino.updatePlaylistStr: java.lang.NullPointerException
    at com.wowza.wms.httpstreamer.cupertinostreaming.livestreampacketizer.LiveStreamPacketizerCupertino.e(L
    at com.wowza.wms.httpstreamer.cupertinostreaming.livestreampacketizer.LiveStreamPacketizerCupertino.end ChunkTS(
    at com.wowza.wms.httpstreamer.cupertinostreaming.liverepeater.CupertinoStreamerLiveRepeaterReceiver.add VideoData(
    at com.wowza.wms.netconnection.NetConnectionProcessData.processNextRequest(NetConnectionProcessData.jav a:493)
    at com.wowza.wms.netconnection.NetConnectionAdapter.service(
    at com.wowza.wms.netconnection.NetConnectionSessionHandler.a(
    at com.wowza.wms.netconnection.NetConnectionSessionHandler.a(
    at com.wowza.wms.netconnection.NetConnectionSessionHandler.messageReceived(NetConnectionSessionHandler. java:165)
    at$2.messageReceived( 1)
    at ava:511)
    at ava:60)
    at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(
    at ava:511)
    at org.apache.mina.filter.executor.ExecutorFilter.processEvent(
    at org.apache.mina.filter.executor.ExecutorFilter$
    at java.util.concurrent.ThreadPoolExecutor.runWorker(
    at java.util.concurrent.ThreadPoolExecutor$

    After that the channel not work correctly But RTMP work fine..
    The channel in which have a problem not constant. It may be any...
    I Use WOWZA 3.6.3 with origin-edge configuration
    at first i think that may be Network error but by RTMP channel work fine... and if a reset the channel the problem is stay and clear only if i rename the stream, or restart the edge WOWZA...
    Thank for any helps!

  2. #2
    Join Date
    Sep 2011


    Please can you create a ticket be sending an email to, include detailed description of the issue, a zipped copy of the [Wowza-Install]/conf/ and [Wowza-Install]/logs/ for both the origin and edge server and a link to this thread for reference. Ensure that the logs provided show Wowza starting and log when the issue occurs.

    Many thanks,

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