Hi,
Can you provide details of the stream you are using and we can look more closely into it.
For a fuller response it may be better to send all the details to support@wowza.com which will generate a ticket. If you do this please include any stream or stream file contents and also the following would be very helpful,
- A ZIP file containing your conf/, logs/, transcoder/ and manager/logs folders. If you are not sure how to get this information please see the following tutorial. Please do make sure you provide logs which show Wowza server starting.
https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux
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If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream. If you are using a .stream file to start restreaming please provide this.
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If you have a on demand stream you may be asked to provide access to the content you are using for further testing. At this stage it is not required.
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If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration.
kind regards,
Paul