Hi,
I recommend you open a ticket by sending an email to support@wowza.com.
Include a detailed description of the problem, a link to this thread for reference and a ZIP file containing the following directories for analysis:
[Wowza-Install]/conf/
[Wowza-Install]/logs/
[Wowza-Install]/transcoder/
Please make sure you provide logs which show Wowza server starting.
If you are not sure how to get this information please see the following tutorial.
How to create a compressed zip file in Windows, OS X, and Linux
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If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream.
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If you are using a .stream file to start re-streaming please provide this.
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If you have a on demand stream you may be asked to provide access to the content you are using for further testing. At this stage it is not required.
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If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration.
Regards,
Jason