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Thread: Issue with hls long duration files and jwPlayer Flash player

  1. #1
    Join Date
    Feb 2015
    Posts
    7

    Default Issue with hls long duration files and jwPlayer Flash player

    Hello,
    I've found a very big problem with new 6.11/6.12 Flash jwPlayer and long duration hls stream. We can't play after 3 hours and 19 minutes (with 4 - 5 hours long file), because the player stop playing and go to next file in playlist or go back to the start. If I try to seek more times the player finally seek.
    We've checked this problem with mp4, m4a, mp3 and f4v file format, so the problem there's for all hls stream with Flash player.
    Until the previous version like 6.10 we haven't problem and all stream play fine until the end. No problem with iOS.
    What's wrong with hls stream?
    We've this issue now with Wowza 3 on our server and Wowza 4 on Amazon server, but we have problem with both streaming server. We're using jwplayer Pro.
    Some hls stream:

    http://video-4.radioradicale.it:1935.../playlist.m3u8
    http://video-4.radioradicale.it:1935.../playlist.m3u8
    http://video-4.radioradicale.it:1935.../playlist.m3u8
    http://audio-aac.radioradicale.it:19.../playlist.m3u8

  2. #2
    Join Date
    Sep 2011
    Posts
    1,920

    Default

    Hello,
    I've tested some of the streams listed and I'm able to play them without issue and scroll all the way to the end of the file when using VLC player, playing back with Apple HLS.
    This suggests there is nothing wrong with the stream from Wowza but possibly an issue on the player side as it appears to work using a different player.

    http://video-4.radioradicale.it:1935/store-86/_definst_/mp4:2015/01/MQ760745.mp4/playlist.m3u8
    http://video-4.radioradicale.it:1935/store-58/_definst_/mp4:roma/2014/01/FL761053.f4v/playlist.m3u8
    I recommend asking for assistance on the JW player forum and via their support team to see if this is a known issue.

    Regards,
    Jason

  3. #3
    Join Date
    Feb 2015
    Posts
    7

    Default

    Thank you, we've asked assistance to jwplayer, until this problem will be fixed we had to downgrade to 6.10 of jwplayer.

  4. #4

    Default

    Hello there.

    Please feel free to update this thread with JW Player support feedback or the solution to this issue as it may help other users with the same problem.

    Thank you.

    Salvadore

  5. #5
    Join Date
    Jun 2015
    Posts
    2

    Default

    Quote Originally Posted by fdambrosio View Post
    Thank you, we've asked assistance to jwplayer, until this problem will be fixed we had to downgrade to 6.10 of jwplayer.
    Have you heard back from them? We are having the exact same problems (long streams stop after around 3:18), but would prefer not to go back to 6.10. It's been a long time, has jwplayer not been fixed?

  6. #6
    Join Date
    Jun 2011
    Posts
    1,047

    Default

    Hi,
    Can you tell us the specific version of the player you tried, browser and version plus the OS and version running the browser under?

    Daren

  7. #7
    Join Date
    Feb 2015
    Posts
    7

    Default

    problem fixed by jwplayer

  8. #8

    Default

    Thank you for the update. Glad to hear you got this sorted.

    Regards,

    Salvadore

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