Hi,
Please can you provide an update on the situation, I’ve viewed the stream using the player provided but I’m not seeing any issues with the playback.
Looking at the page source I see that the stream name is “CHBOX_0” which does not match what the streams would be called if using the transcoding template provided.
Your transcoding template is configured to add _360p and _240p to the source stream name (default configuration) but this does not appear to be happening.
I tried using the URL for the current stream and then adding _360p and _240p to the stream name but this fails as though the streams do not exist.
If the stream for this player has been altered or you have moved on due to resolving this problem then please update this thread to confirm this.
When having issues with transcoded streams it is worth checking the wowzastreamingengine_access.log file for any SKIP messages which are generally caused by a lack of CPU/GPU on the server for the transcoding task.
Regards,
Jason