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Thread: Black Screen

  1. #1

    Default Black Screen

    We have a dedicated server that would not show our streaming video, the wirecast V6 encoder connects
    just fine, but the test player on the streaming engine or the web site stream does NOT show up at

    can any one suggest what I am doing wrong?

  2. #2
    Join Date
    Sep 2011


    Please ensure the encoder is sending H.264 not X.264 and try other settings at the encoder side to see if this makes any difference.
    If you're still unable to get this working, please create a support ticket by sending an email to

    When creating a ticket, please include a ZIP file containing the following directories for analysis:

    Please make sure you provide logs which show Wowza server starting.

    If you are not sure how to get this information please see the following tutorial.
    How to create a compressed zip file in Windows, OS X, and Linux

    As you have a live stream please outline the encoding settings that you've tried for the stream.


  3. #3


    We have confirmed the (wirecast) encoder is set to H.264

  4. #4



    As Jason mentioned above, it would be best to open a support ticket in this case. Please provide the information requested when opening your ticket.

    Best regards,

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