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Thread: Error in connection Counts when Transcoder addon is active

  1. #1
    Join Date
    Aug 2015
    Posts
    4

    Default Error in connection Counts when Transcoder addon is active

    Hello, I will explain the issue

    When the transcoder is running, Wowza counts wrong concurrent users connected THROUGH the connectioncounts and serverinfo, is there any solution for this? since the statistic is very important in these cases.

    Thank you

    Regards

  2. #2
    Join Date
    Jan 2015
    Posts
    357

    Default

    Hi,

    So that we can investigate this issue, please collect debug information on your stats, and send us the generated files, including your conf/ and logs/ files, to support@wowza.com. You would need to send the email from an address that is listed as a valid support contact.

    Michelle

  3. #3
    Join Date
    Aug 2015
    Posts
    4

    Default

    Thx Michelle, already send it the info

  4. #4
    Join Date
    Sep 2011
    Posts
    1,933

    Default

    Hi,
    This will now be handled in the created ticket (139531).

    Regards,
    Jason

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