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Thread: Live Stream can't play on iPhone

  1. #1
    Join Date
    Jan 2016
    Posts
    3

    Default Live Stream can't play on iPhone

    I am running 3 cameras through Wowza so that they can be watched live by anyone on my website. I have two that are working perfectly but my third camera will not play on iPhones.

    When I try to open the stream a play button shows up but then it moves off screen, sometimes by holding the phone sideways the play button can be seen with a slash through it.


    All three cameras work correctly through web browsers, though some versions of IE won't play correctly. They are visable here : http://www.rossmanrealtygroupinc.com/landingcams

    If you click on each camera there will be a link to the iPhone stream below the web stream. The one that is not working is :
    http://landings.rossmanrealty.com:19.../playlist.m3u8

    That link WILL open in VLC, but not iPhones.

    My other two cameras:
    http://landings.rossmanrealty.com:19.../playlist.m3u8

    http://landings.rossmanrealty.com:19.../playlist.m3u8

    Are both working.

    Any ideas?

    Thanks

  2. #2

    Default

    Hello there. Double check the profile of the stream that is not working in iPhone. It looks like that stream is using a profile of "high" while the other two are using "main"

    Regards,

    Salvadore

  3. #3
    Join Date
    Jan 2016
    Posts
    3

    Default

    I'm not sure how to check the profile. I probably should have mentioned that this 3rd camera IS a different brand of camera.

    Where would I look to change the profile?

    Thank you,
    Jared


    EDIT: I found the profile setting and changed it without results.
    Last edited by Jchilson; 01-26-2016 at 07:37 AM.

  4. #4

    Default

    Refer to the camera manufacturer's documentation for encoding settings. You should be able to find somewhere to set the "profile"

    Regards,

    Salvadore

  5. #5
    Join Date
    Jan 2016
    Posts
    3

    Default

    I changed the profile but it still isn't working on iPhone.

    Thanks for the suggestion.

  6. #6

    Default

    That is strange. If you are still having an issue with that stream you can open a ticket with support so they can take a closer look.
    Please follow the steps for opening a ticket found here

    Regards,

    Salvadore

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