If you have a ticket open with the support team you are in good hands. They will be able to figure something out for you so it would be best for you to refer to that ticket with the team.
Without all the logging and configuration details we can not really help troubleshoot this issue for you. So to save from having to post all that here, you should work with the support team in the ticket system.
With that said, if you have not done so already, it would be helpful I am sure for the support team if you enabled "refererValidateDebugLog" to help pinpoint any issues that are occurring with the setup.
Thank you for your patience and I apologize for any inconveniences.