Cancel Cloud Monthly Subscription

[Luca_Zappa]

Hello, I have sent an email to billing@Wowza.com to request to cancel my "Cloud Plus Monthly Subscription”, a ticket was created (#354869), some days later the credit card has been billed.

No answer to my emails, no answer at the phone… I’m waiting for the cancellation and the refund.

[Rose_Power-Wowza_Com]

Thanks for bringing this to my attention @Luca Zappa. I’ll check right now for you. Is it possible a message went to your spam box? Regardless, I will have someone follow up with you right away. We are working remotely during covid, so nobody is in office to answer phone calls- it’s all going to voice mail and calls being returned as the messages were received.

I’ll check with you later today to confirm we were able to connect with you.

[Rose_Power-Wowza_Com]

@Luca Zappa I was told the refund was processed this morning. If you have any other issues confirming that on your end, please do reach out to me here. Thanks.