Our team has been facing a peculiar problem recently. We provide video streaming services for various local organizations, including a number of churches. Each of these organizations has its own dedicated application for their use.
One of the services we offer includes streaming their live videos to their respective Facebook pages, YouTube, and other platforms. However, we’ve started to notice an odd anomaly with the Facebook streams.
Despite using an API to kick-start the streams in sync with their services, only the last 10-20 minutes of the broadcast are being captured on Facebook. The curious part is that the health analytics don’t indicate any problems, and the streams seem to be functioning perfectly when it comes to the video player and YouTube.
I was wondering if anyone else in this forum has experienced a similar issue while streaming to Facebook? If so, your insights would be invaluable to us. We’re not quite sure where to begin troubleshooting this problem, especially considering that the transcoders aren’t restarted during the broadcast.
Any advice, guidance, or similar experiences shared would be greatly appreciated. Thanks in advance for your help.