Wowza Community

Passthrough option disabled in Pay as you Go plan after opting-in to Ultra-Low Latency feature

We’re currently in Pay as you Go plan. We can see the Passthrough in Broadcast Location and Live Streaming Type before we subscribe to the Ultra-Low Latency feature. Did the purchase affect the removal of the Passthrough option? Will it go back if we revert it to when we’re not opting-in the Ultra-Low Latency feature? Or the Passthrough servers are just down at the moment?

Let me check on this for you right now- be back very soon.

I see you have submitted a ticket on this @Kai Buhay and it has been assigned to billing who will respond to your ticket shortly. Thank you.