Streamlock URL works in the server, where certificate is installed , but not accessable over the internet

[Navin_Chandran1]

I have downloaded the streamlock certificate from wowza and installed it.

As my website iis and wowza are in same server, i have configured the port for streamlock to 1937

And the HLS stream seems to work when i access it from the server.

sample stream:https://599bf0a41546e.streamlock.net:1937/live/FRA1086501.stream/playlist.m3u8

But when i try to access it over the internet, it fails.

Below is the error msg in chrome

[Alex_C]

Hello @Navin Chandran,

Thanks for using Wowza Forums.

I tried to access your server to check the version by going here:

http://599bf0a41546e.streamlock.net:1935 (was looking for something like this: Wowza Streaming Engine 4 Subscription Edition 4.7.2 build20903)

Nothing came back, telling me that either the ports are not open on the system, or the IP for your StreamLock is not correctly configured.

Check the StreamLock setup under you account, also check that relevant ports are open on your system. Test playback without Streamlock and see how that works.

Regards,

Alex c.