I apologize in advance if this is in the wrong section. We currently are using Wowza S.E. 4 on a Linux VPS. I have not upgrade to 4.5 yet but, will be in the next couple of days. I am new to Wowza so I want to check with those with more experience to see if this is maybe a settings issue on our end. For the past 3-4 months those who are using Teradek Vidiu cannot stream past a medium bitrate quality and I have been struggling with trying to resolve this issue. If you go to high or higher it drops the stream constantly with multiple errors. One of the errors we get often is “Failed streamkey” with streamkey being the streamkey of the stream. Then the other is “Failed: Already publishing” and “interrupted reconnecting”. All these errors are on the Teradek, those with Magewell or software encoders have no issues at all. I have contacted Teradek and was treated very rudely and they had no answers to the errors nor could they even tell me what they meant or have ever heard of them before when they are errors on their own device. They just said it was an issue on my end. Which now brings me here. I feel this is a Teradek issue since I have done extensive testing even using another streaming platform. Now even on medium ever so often we will get “Failed streamkey” but not has often which is almost every 10 mins if not more sometimes on high or above. We did use these on a previous streaming service that used Wowza and had no issues. They closed down which is why we started our own streaming service so that our clients weren’t without the live streams. So we know it works with Wowza which even though I think it is a Teradek issue, there may be a setting I need to set within the Wowza server to make this work.
We mainly use these on hot spots but we have cell boosters but, even without them we get at least a 20/20 connection. Most of the time it is 40/40+. I have even tested this on a DMZ port on a 1GB symmetrical wired connection because for the longest I thought maybe it was a network connection issue. The errors still happen and I am not sure why. When Teradek said it was a network issue I mentioned the above and they still back peddled and said it was an issue with my network that it wasn’t getting to the server. Even though I can connect and it plays then after awhile it will drop and reconnect but you have to manually refresh the player to start the stream again. We are using JW Player.
To keep this short. Is there something on our end like a setting we need to check that will allow the Teradek Vidiu to stream at a higher bitrate than 700 Kbps without it throwing errors and even streaming at 700 Kbps it throws errors sometimes? For more information we are streaming to a RTMP URL and not through the Teradek shortcut to Wowza.
Any help or suggestions would be greatly appreciated as I have been pulling my hair our for the past 3-4 months.