Wowza Community

Wowza Cloud doesnt pick rtsp url and play my camera stream

i want to stream my camera using rtsp url and i stream it in my vlc player through this url:rtsp://admin:Ab12345@ but wowza cloud cant play the stream from camera and when i remove admin and password from url then pickjed

Hello @b09feb78dd1d38577911,

In order to review the issue we would actually need to check your Wowza Video account logs to see where the issue is with the RTSP ingest.
Can you please submit a support ticket here so that one of ur support engineers can review the issue and provide a solution?