Hi @Mac_Hill !
We are a Wowza Streaming Cloud Pay-As-You-Go subscription customer since many years and we have used the Wowza Cloud REST-API for fetching viewer data in the past for creating detailed automized reports for our customers.
Recently we had an issue with our account because we disabled the low latency option which resulted in a completly disabled account. While this problem has been resolved three weeks ago with Wowza support, we have still not regained access to the Wowza Cloud REST-API, although we have tried to do it in the recommended way (requesting via the linked support contact form) three weeks ago and again two weeks ago.
We have not received any answer other than the auto-mail informing us that the request has been received.
We really need the API Access as soon as possible. How long does it take to get it back?