WOWZA PLAYER

Wowza Player is an HTML5 embeddable streaming media player for HLS video and audio streaming via Wowza Streaming Engine™ and Wowza Streaming Cloud™.

Current Wowza customers with active subscriptions or license keys (commercial or trial) and their support contacts may access Wowza Player at https://player.wowza.com.

If you have not created your Wowza account, you will be asked to do so prior to using the Player. Be sure to create your account using the same email address used when requesting a product trial or entered by your account owner as a support contact.

Yes. If it’s you or anyone from your account’s first time using Wowza Player, a player license key will be issued for your account. This will happen as soon as you try to access the Wowza Player at https://player.wowza.com.

Using your Wowza account login credentials you can access the player builder at https://player.wowza.com/.

The most current documentation for Wowza Player documentation is available in the Wowza Support Forum articles https://www.wowza.com/forums/content.php?864-wowza-player.

Wowza Player is included for Wowza customers with active subscriptions or license keys (commercial or trial) and their support contacts. There is no additional charge to use it.

Submit your support ticket for the product you are using Wowza Player with here https://www.wowza.com/support/open-ticket and select “Wowza Player” as the area in your ticket.

Wowza Player runs on Windows 7 or later and Mac OSX 10.8 or later.

Internet Explorer 8.0 or greater, Firefox 5.0 or greater, Chrome 36 or greater, and Safari 7.0 or greater.

Wowza Player supports Apple HTTP Live Streaming (HLS) streams.

Wowza Player supports H.264 video codecs and IHE-AAC (v1/2) and LC-AAC (v1/2) audio codecs.

View the release notes here.

Wowza Player supports the following features:

• HLS streaming

• Live and video-on-demand streaming

• Adaptive bit rate streaming

• Click-and-drag resizing

• Video-on-demand playback

• Customizable DVR rewind/skip-ahead window configuration

• Web-based Wowza Player Builder UI for player customization

• Audio-only player interface

• ID3 metadata tag support

• JavaScript API for basic player control and automated workflow integration

The Wowza Player preview includes on-screen controls for the following:

• Play/Pause

• Quick Rewind

• Volume/Mute

• Full Screen

• Bitrate Selector

For a detailed description of operation and controls please see the Wowza Player support articles.

Yes, Wowza Player includes the following keyboard control functionality:

• Play/pause
• Increase/decrease volume
• Rewind/fast-forward
• Mute on/off
• Full screen on/off
• Seek—percentage skip-ahead

For a detailed description of operation and controls please see the Wowza Player support articles.

Your license key will work with any website or domain over both SSL (https) and non-secure (http) protocols.

Only Wowza Streaming Cloud can host player at this time. For more information on Wowza Streaming Cloud, visit https://www.wowza.com/products/streaming-cloud.

• Auto-play is not currently supported wihen viewing on a mobile device.
• Volume is adjusted by means of the device hardware controls rather than through the on-screen UI.
• iPhones and iPods will always render Wowza Player in full-screen. (iPads will play in-line.)

Things to check:

• Check the links to assets:
  • Is the link to wowzaplayer.min.js correct?
• Container DIV:
  • Is it in the page? Is it visible?
  • Is it big enough?
• Configuration JSON:
  • Is the JSON well-formed? Is there a missing/trailing comma?
  • Are parts of it accidentally commented out?

Things to check:

• Check the Console log: CORS errors when loading a stream
  • Cause:
    • Older Wowza instances (< 4.5v) did not enable Cross-Origin headers by default for HLS streams
  • Solutions:
    • Upgrade to Wowza Streaming Engine (WSE) >= 4.5v
    • Enable CORS headers for HLS streams

Things to check:

• Check the errors in Console: Security errors (ERR_SSL_PROTOCOL_ERROR)
  • Cause:
    • On web pages served from “https”, the Javascript player can only stream from “https” media streams.
    • Trying to load a playlist that redirects to a new URL. This is not a supported feature.
    • Trying to load a non-HLS Stream (Wowza Player only plays HLS URLs, which are coming from WSE or WSC)
    • Flash Player is sandboxed and does not report the browser security errors
  • Solutions:
    • Enable SSL on the Wowza source and stream from an “https” URL
    • Serve the web page from “http”
    • Force the Flash Player (useFlash: true)

• Cause:
  • If the Media decode error happens in the beginning of playback, then Browser doesn't support a particular encoding. Check the video and audio formats supported by your browser.
• Solutions:
  • Use the encoding format supported by your browser.
  • Force the Flash Player.

• Cause:
  • If the Media decode error happens during the playback, then it may be a known bug.
• Solutions:
  • Make sure you are using the latest version of the Wowza Player.
  • Check the list of known issues on Wowza Player and file a support ticket.