Wowza Support and Services
How can we help you?
Get the help you need quickly! The answers to our most frequently asked troubleshooting, product, and account questions are all in one place. Skip the step of submitting a ticket by accessing our FAQs.
Popular Content by Product
Wowza Streaming Cloud
- Getting Started With Wowza Streaming Cloud
How to set up, and stream from, Wowza Streaming Cloud.
- User’s Guide
Everything you need to know about the Wowza Streaming Cloud service.
- Wowza Streaming Cloud Release Notes
See details on the latest updates, features and functionality.
- Wowza Streaming Cloud Support
Open a standard support ticket; purchase premium support to get expedited ticket-response times; or sign up for live event support for immediate response times during an event.
Wowza Streaming Engine
- Getting Started With Wowza Streaming Engine
How to install and set up Wowza Streaming Engine.
- User’s Guide
Everything you need to know about Wowza Streaming Engine software.
- Version Upgrades
Upgrade older versions to the current version of Wowza Streaming Engine.
- Maintenance and Support
Learn what’s included with maintenance and support, and how to purchase it.
Wowza ClearCaster Pro
- Getting Started With Wowza ClearCaster
How to set up, and start streaming with, Wowza ClearCaster.
- User’s Guide
Everything you need to know about the Wowza Clear Caster appliance.
- Wowza ClearCaster ‘Getting Started’ Video
See how simple it is to deliver reliable, broadcast-quality streaming on Facebook Live.
- Software Upgrades
Upgrade older versions to the current version of Wowza ClearCaster software.
Premium Support Plans
Customize support to meet your current and evolving needs.
(Note: Not applicable for Wowza GoCoder SDK or APIs)
Silver
Enhance Your Access
- Same-business-day response time (if submitted by 2 p.m. ET).
- $100/month, billed annually.
Gold
Extend Your Capabilities
- Two-hour response time (during business hours).
- One event with Wowza Live Event Support.
- $500/month, billed annually.
Platinum
Elevate Global Services
- 30-minute response time.
- Four events with Wowza Live Event Support.
- Contact us for pricing.
Wowza Streaming Engine
Software Updates
Get the latest feature enhancements by keeping your Wowza Streaming Engine software up-to-date. Updates are included with maintenance and support contracts.
