Wowza Support and Services

How can we help you?

Get the help you need quickly! The answers to our most frequently asked troubleshooting, product, and account questions are all in one place. Skip the step of submitting a ticket by accessing our FAQs.

Access the FAQ

Go Beyond Standard

Popular Content by Product

Wowza Streaming Cloud Bug

Wowza Streaming Cloud

Wowza Streaming Engine Bug

Wowza Streaming Engine

Wowza ClearCaster Bug

Wowza ClearCaster Pro

Premium Support Plans

Customize support to meet your current and evolving needs.

(Note: Not applicable for Wowza GoCoder SDK or APIs)

Silver

Enhance Your Access

  • Same-business-day response time (if submitted by 2 p.m. ET).
  • $125/month, billed annually.

Gold

Extend Your Capabilities

  • Two-hour response time (during business hours).
  • One event with Wowza Live Event Support.
  • $500/month, billed annually.

Platinum

Elevate Global Services

  • 30-minute response time.
  • Four events with Wowza Live Event Support.
  • Contact us for pricing.

Wowza Streaming Engine

Software Updates

Get the latest feature enhancements by keeping your Wowza Streaming Engine software up-to-date. Updates are included with maintenance and support contracts.

Get the Latest Version